Best Western Plus Inn Scotts Valley | Hotel in Scotts Valley
Hotel
8.2
(1013 Reviews) |
1 Bathroom
Available rates:
Hotel in Scotts Valley
Hotel in Scotts Valley with free breakfast and a 24-hour front desk Along with an outdoor pool, this smoke-free hotel has a hot tub and a business center. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a 24-hour front desk and RV/bus/truck parking are onsite. Housekeeping is available on request. Best Western Plus Inn Scotts Valley offers 58 air-conditioned accommodations with coffee/tea makers and hair dryers. Televisions come with cable channels. Bathrooms include shower/tub combinations and complimentary toiletries.
This Scotts Valley hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.
An outdoor pool and a hot tub are on site.
The recreational activities listed below are available either on site or nearby; fees may apply.
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Amenities
Air Conditioner
Parking
Pool
TV
Wheelchair Accessible
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Fireplace/Heating
Guest Services
Breakfast
Child Friendly
Hot Tub
Internet
Kitchen
Laundry
Policies
Check-in
Check-in start time: 3 pm; check-in end time: midnight
Check-out
Check-out before 11 am
Child Policy
Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Pet fee: usd 30 per pet, per day service animals are exempt from fees the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total (up to 80 lbs per pet) pets allowed for an extra charge of usd 30 per pet, per day service animals are welcome, and are exempt from fees specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only
Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges noise-free guestrooms cannot be guaranteed special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards; cash is not accepted this property affirms that it follows the cleaning and disinfection practices of we care clean (best western)
Reviews
Lorraine
Sep 14, 2025 03:16:21 AM
Review Score:
6
Summary: The air-conditioning thermostat did not work well so we were either freezing or hot all night. There was an underlying smell of smoke that got stronger as the night went on. What I texted to the customer service in the morning: Someone has definitely been smoking in this room. Allergies kept me awake for most of the night. They replied: Thank you for bringing this to our attention. We're sorry to hear that you've experienced discomfort during your stay. I understand how allergies can be difficult, especially when traveling. Our team is committed to ensuring a pleasant environment for all of our guests, and we take concerns about smoking very seriously. When you checked in yesterday afternoon, the room was thoroughly inspected, and no signs of smoke or any unusual order were detected. Additionally, our supervisor did not report any concerns about the room from the previous guest, which suggests there was no apparent smoke at that time. If there had been a noticeable smell, we would have expected it to be brought to our attention right away. We're always happy to assist guests with room changes or address any issues as soon as they arise. In order to smell smoke that has settled into the carpet, someone has to spend more time than just a quick inspection and cleaning products will mask the smell for housekeeping. The smell got stronger as the night went on. All our friends who live near the Scotts Valley location said they would never stay here, we should have listened.
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Reviews
Lorraine
Sep 14, 2025 03:16:21 AM
Review Score:
6
Summary: The air-conditioning thermostat did not work well so we were either freezing or hot all night. There was an underlying smell of smoke that got stronger as the night went on. What I texted to the customer service in the morning: Someone has definitely been smoking in this room. Allergies kept me awake for most of the night. They replied: Thank you for bringing this to our attention. We're sorry to hear that you've experienced discomfort during your stay. I understand how allergies can be difficult, especially when traveling. Our team is committed to ensuring a pleasant environment for all of our guests, and we take concerns about smoking very seriously. When you checked in yesterday afternoon, the room was thoroughly inspected, and no signs of smoke or any unusual order were detected. Additionally, our supervisor did not report any concerns about the room from the previous guest, which suggests there was no apparent smoke at that time. If there had been a noticeable smell, we would have expected it to be brought to our attention right away. We're always happy to assist guests with room changes or address any issues as soon as they arise. In order to smell smoke that has settled into the carpet, someone has to spend more time than just a quick inspection and cleaning products will mask the smell for housekeeping. The smell got stronger as the night went on. All our friends who live near the Scotts Valley location said they would never stay here, we should have listened.
Sep 9, 2025 05:39:39 AM
Review Score:
6
Summary: 3 day stay, housekeeping only on second day after I asked. Cursory at best, just fresh towels, no other cleaning.
Will not return.
Patricia
Aug 23, 2025 08:55:00 PM
Review Score:
10
Summary: The location was great. It was close to the beach and forest. It was quiet.
Tera
Aug 22, 2025 10:58:26 PM
Review Score:
10
Summary: This was a great stay for us. Very comfortable and we felt safe. Perfect if you’re traveling with a dog!
LUNGALA
Aug 21, 2025 12:04:43 AM
Review Score:
10
Summary: VERY NICE HOTEL! VERY KIND AND PROFESSIONAL FRONT DESK STAFF, ESPECIALLY ADRIAN.
LUNGALA
Aug 20, 2025 11:59:08 PM
Review Score:
10
Summary: ADRIAN AT THE FRONT DESK WAS ABSOLUTELY AMAZING!! WARM WELCOME, AND MADE SURE I WAS COMFORTABLE IN MY ROOM.
HE IS THE MODEL EMPLOYEE THAT A HOTEL NEEDS, ESPECIALLY DURING A BUSY TIME WHEN MULTITASKING IS NECESSARY!! KEEP UP THE GREAT WORK!
VERY NICE BEST WESTERN HOTEL. I WILL BE BACK!
Aug 5, 2025 12:32:11 AM
Review Score:
6
Summary: There weren't enough blankets! Yes, there was an AC/ Heater but with people's different sleeping temps, actual warm blankets (not just sheets) are needed... and I don't want to have to call down in the middle of the night for them. Blankets should just... be included.
Jeremy
Jul 28, 2025 03:06:53 AM
Review Score:
8
Summary: Clean, comfortable. Basic breakfast.
Christy
Jul 6, 2025 09:28:14 AM
Review Score:
10
Summary: Took the grandchildren 13,7,2 for a stay while we did mystery spot, roaring camp, small hikes, etc. Pool was clean and comfortable. Came back after a long day hiking and beach and asked the front desk for extra shampoo and conditioner. They brought to our room. Only thing that was a bit bothersome was we had a running toilet in our room, otherwise clean , comfy and did the job. Breakfast was reasonable for free.
Christel
Jun 22, 2025 03:22:00 PM
Review Score:
8
Summary: Everything was great except parking spots are very tight.
